Privacy Policy
Last updated: [Jan 3, 2026]
Vanaa Health (“Vanaa”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal and medical information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our website vanaa.health, contact us, or use our medical concierge services.
This policy is especially important because some of the information we handle may relate to your health.
1. Who We Are
Vanaa Health is a medical concierge and care coordination platform.
We do not provide medical treatment ourselves.
We help patients connect with hospitals, doctors, and service providers, and coordinate care-related logistics.
2. Information We Collect
We collect only the information necessary to provide our services.
a) Personal Information
- Full name
- Phone number (including WhatsApp)
- Email address
- Country and city of residence
- Emergency contact details (if provided)
b) Medical Information (Sensitive Information)
- Medical reports, scans, prescriptions, and test results you voluntarily share
- Treatment history or diagnosis information relevant to your request
- Treatment preferences or concerns shared during consultations
c) Travel & Logistics Information (if applicable)
- Passport details (only when required for visa assistance)
- Travel dates and accommodation preferences
d) Technical & Usage Information
- IP address
- Browser type and device information
- Pages visited on our website
- Referral source (e.g., Google, Meta ads)
3. How We Use Your Information
We use your information strictly for the following purposes:
- To assess your treatment request and prepare a care plan
- To share relevant medical information with hospitals or doctors only after your consent
- To communicate with you via phone, email, or WhatsApp
- To coordinate travel, hospital admission, and post-treatment follow-up
- To improve our services and website experience
- To comply with legal and regulatory obligations
🚫 We do not sell your personal or medical information to third parties.
4. Medical Information & Consent
By submitting medical records to Vanaa, you confirm that:
- You are the patient or legally authorized to share the patient’s information
- You consent to Vanaa sharing relevant medical information with:
- Hospitals
- Doctors
- Care partners involved in your treatment journey
You may withdraw consent at any time by contacting us (see Section 10).
5. How We Share Information
We may share your information only with:
- Hospitals and doctors for medical evaluation and treatment planning
- Travel or logistics partners (only necessary details)
- Internal care managers assigned to your case
- Legal or regulatory authorities, if required by law
All partners are expected to follow confidentiality and data protection standards.
6. Data Storage & Security
We take reasonable and appropriate measures to protect your information, including:
- Secure servers and access controls
- Limited access to sensitive medical data
- Internal confidentiality protocols
⚠️ While we take security seriously, no digital system is 100% secure. We cannot guarantee absolute protection against unauthorized access.
7. International Data Transfers
Your information may be processed or stored in:
- India
- Your country of residence
- Other countries where our partners operate
We ensure such transfers are made only for legitimate service purposes and with appropriate safeguards.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Understand visitor behavior
- Measure campaign performance
You can manage cookie preferences through your browser settings.
9. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal or medical record obligations)
- Withdraw consent for data processing
To exercise these rights, contact us using the details below.
10. Contact Information
For privacy-related questions or requests:
Email: info@vanaa.health
Website: https://vanaa.health
We aim to respond within a reasonable timeframe.
11. Children’s Privacy
Vanaa does not knowingly collect data from children under 18 without the consent of a parent or legal guardian.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
13. Acceptance of This Policy
By using vanaa.health, submitting your information, or contacting us, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Disclaimer: Vanaa Health is a facilitator and does not provide medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider.
